Emotional intelligence is referred to as EQ ("emotional quotient" as opposed to IQ "intelligence quotient"). This term refers to an individual's ability to recognise and mange their own emotions, use those emotions as a self-motivator, recognise emotions in others, and handle relationships. Research has shown that having high EI can be more important that IQ in determining professional success (Goleman 2005)
Four basic components
Emotional intelligence is composed of 4 elements:
Self-awareness: this is the ability to perceive aspects of our personality, behaviour, emotions, motivations, and thought process.
Self-management: this is the ability you use to organise your time planning activities and thinking ahead. These skills are used everyday to get along in your life.
Social awareness: this is the active process of seeking out information about what is happening in the communities around you. A greater awareness of social norms and problems leads to better understanding and better solutions.
Relationship management: this is the ability to work well with diverse groups of people; to sense what others need; to manage conflict with diplomacy and tact; to influence and persuade and to develop others.
Being in touch with your emotions
Being in touch with your emotions is seen as a "feminine" management skill. While "masculine management skills" (such as "having a vision" and "heroic" charisma) are often prioritised, especially in America, survey evidence conducted by researchers at Leeds University suggests that feminine skills are actually more effective, and that women can make better managers.