Exercise 1 : Active listening
Listening is one of the most important skills you can have. How well you listen has a great impact on your job performance and on the quality of your working relationships with your colleagues.
At the end of this exercise, you should be able to:
listen effectively in diverse situations for various purposes
practice behaviours associated with effective active listening
This exercise is structured in a way that allows you to reflect and make notes. Put as much detail as you want in the spaces provided.
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